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  • How do I request designs?
    We offer a ton of flexibility in how you request designs using Trello. Some common ways clients request designs is directly via Trello, sharing Google docs or wireframes, or even recording a brief Loom video (for those who prefer not to write their briefs out). Basically, if it can be linked to or shared in Trello, it's fair game.
  • What if I only have a single request?
    That's fine. In monthly subscription you can pause your subscription when finished and return when you have additional design needs. There's no need to let the remainder of your subscription go to waste.
  • Who are the designers?
    The agency is run by two senior designers- Kornelia and Bartosz. You will be working with them on daily basis and contacting directly to them. However we may occasionally work with graphic partners too.
  • Are there any refunds if I don't like the service?
    Due to the high quality nature of the work, there will be no refunds issued.
  • Is there a limit to how many requests I can have?
    Once subscribed, you're able to add as many design requests to your queue as you'd like, and they will be delivered one by one.
  • What if I don't like the design?
    No worries! We'll continue to revise the design until you're 100% satisfied.
  • How fast will I receive my designs?
    On average, most requests are completed in just 3 to 5 days. However, more complex requests can take longer.
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